Return Policy

RETURNS

We now offer Exchange and ShopNow, so you can swap a size or shop with your store credit instantly—no waiting necessary.

If you select Exchange or ShopNow:

  • You have 14 days to have your return scanned at the post office. It does not need to reach us within this window.

  • If the return isn’t scanned within 14 days, the full value of the Exchange or ShopNow item will be charged.

  • Handling fees apply for all returns, with additional fees for outbound shipping on Exchange or ShopNow orders.

 

RETURN POLICY

At Dream After Dark, we do not offer refunds for change of mind, incorrect sizing, or opened hygiene-related items. Eligible returns are issued as store credit in AUD.

  • Returns must be initiated within 30 days of delivery.

  • Shipping costs are non-refundable, and return postage is the customer's responsibility.

  • We do not issue credit notes or gift cards. If a refund is approved (e.g. for a faulty or incorrect item), it will be returned to your original method of payment.

 

ELIGIBILITY & CONDITION

Items must be:

  • Unworn, unwashed, and unused

  • In original packaging with all tags attached

  • Free of scents, marks, or damage

  • Hair accessories (hair ties and headbands) must be unopened due to hygiene reasons

Items returned without meeting these conditions will not be accepted.

 

FAULTY OR DAMAGED ITEMS

If you receive an incorrect or damaged item:

  • Email dreamafterdark@outlook.com within 24 hours of delivery

  • Include your order number, proof of purchase, and clear photos taken on the day the order was received

Approved items will be replaced or refunded. Return shipping costs may be deducted from the refund unless otherwise stated.

RETURN ADDRESS

Please send all eligible returns to:

Dream After Dark
 Parcel Locker 10242 78125
 340 High Street
 Melton VIC 3337
 Australia

We recommend using a tracked postal service or shipping insurance, as Dream After Dark is not responsible for lost returns.

REFUNDS

Refunds are only issued for:

  • Items received damaged

  • Incorrect items sent

Once your return is received and inspected, you’ll be notified of approval or rejection. Approved refunds will be processed to your original payment method. Please note:

  • Shipping fees are non-refundable

  • Return postage may be deducted from your refund

If you haven’t received your refund:

  1. Recheck your bank account

  2. Contact your bank or card provider

  3. Email dreamafterdark@outlook.com if the issue remains unresolved

FINAL SALE

The following are Final Sale and not eligible for return or exchange:

  • Items marked Final Sale

  • Discounted products

  • Hair ties and headbands (due to hygiene)

  • Any opened or used items