PLACING AN ORDER

All sales are final on

  • Items marked Final Sale

  • Hair ties and headbands

  • Any opened or used items

SALES TAX
Applicable sales tax will be calculated at checkout based on your shipping address.

INTERNATIONAL ORDERS – CUSTOMS, TAX & DUTIES
All international orders (outside Australia) may be subject to:

  • Import duties
  • Customs charges
  • Local sales tax

These fees are determined by the receiving country and are payable by the customer upon delivery. We recommend contacting your local customs authority for more details before placing your order.

PREORDERS
Dream After Dark collects full payment at the time a preorder is placed.

  • Once your order is confirmed:
  • You’ll receive an order confirmation email
  • Preorders cannot be canceled or modified
  • We are unable to update shipping addresses, change shipping methods, or apply price adjustments once the order is placed

ORDER STATUS
You’ll receive a shipping confirmation email with tracking details once your order has left our Melbourne distribution center.

For any questions about your order status, please email dreamafterdark@outlook.com.

ROUTE SHIPPING INSURANCE
If you’ve purchased Route Protection, you can file a claim for lost, stolen, or damaged items directly through Route.

To report an issue:

  • Open your email from Route
  • Copy your Route Order ID
  • Click "Resolve an Issue"
  • Your order number and email address will auto-fill in the form
  • Select the issue (lost, stolen, or damaged)
  • Add a brief description